All orders , made from our website www.vanpre.com will be dispatched using a DHL or similar Express Service which will require a signature of the receiver. All orders that are available on Stock will be shipped in 2-3 business days after your purchase on our website is confirmed.
All purchases are dispatched Monday-Friday 9.00 am-5.00pm. Please allow for delivery up to 7 working days if item that you have purchased is available on stock. For special order and custom made items the production and delivery time will take up to 30 days. During national holiday time delivery may take longer.
To ensure that your order reaches you as quickly as possible, please provide us with your existing telephone number. It is necessary to deliver your package with courier on time.
Any orders sent out that cannot be delivered will be returned to Vanpre and the customer will bear the costs for re-delivery.
You will be sent an email confirmation once your order has been dispatched with all tracking details. We will be unable to redirect orders once items have been dispatched. Your delivery address must be located in the area, where the courier delivery service is possible. In other cases we will try to offer you other delivery services.