How to shop on VANPRE.com
Check our goods that are made with big love and add items to your shopping basket and press the Order button
Please be sure to fill in all fields of Customer’s information in order window.
Choose the type of payment.
Carefully read “Terms and Conditions for Online Shopping in vanpre.com” before you will make a purchase.
Terms and Conditions for Online Shopping in vanpre.com
1.1. When Customer confirms these Rules of purchasing goods (hereafter “the Rules”), it becomes a legally binding document.
Be sure to confirm after reading Terms and Conditions for Online Shopping and clicking the checkbox next to the statement “I have read and agree to the terms and conditions of vapre.com”
This document identifies rights and obligations of Customer and the seller Vanpre Ltd, the conditions of payment of the goods and its acquisition, the procedures of delivery and return of
the goods, responsibilities and other provisions related with Buyer and Seller of goods in online store Vanpre.com.
1.2. The seller Vanpre ltd. reserves the right to amend, change or supplement the following Rules with new details.
1.3. Trading in the online shop vanpre.com is carried out only under conditions, indicated in the section “Delivery of the goods”.
2. Protection of personal data
2.1. Vanpre.com has the right to collect personal data provided by the Customer and to reveal it to third parties if it is necessary for the fulfilment of the order. The personal data can be used only with the consent of the Customer after reading Terms and Conditions for Online Shopping and clicking the checkbox next to the statement «I have read and agree to the terms and conditions of vanpre.com»). The Customer has the right to forbid the collection and processing of the personal data at any time, unless it is necessary for the fulfilment of requirements indicated in the sales contract or the fulfilment of order.
The Seller vanpre.com undertakes to ensure the protection of personal data of the Customer from third parties.
3. The entry into force of the purchase contract
3.1. The contract between the Customer and the Seller shall be considered concluded when the Customer makes a payment for chosen goods.
4. Customer’s rights
4.1. The Customer has the right to buy goods online in vanpre.com in accordance with these Terms and Conditions.
4.2. The Customer has the right to withdraw the purchase contract, concluded with online shop vanpre.com, giving notice in writing (by e-mail; the Customer needs to indicate the item which he/she wants to return no later than 7 (seven) working days from the date of delivery (this requirement does not apply to items which don’t meet the quality requirements).
4.3. The Customer can use this right only if the ordered item was not used, damaged or its appearance was not substantially changed.
5. Customer’s obligations
5.1. The customer must accept the goods in accordance with these Rules and pay for them an agreed amount of money.
5.2. If the personal data of the Customer listed in the registration form changes, it must be immediately updated.
5.3. The Customer, who uses online shop vanpre.com, undertakes to comply with these Rules and undertakes not to violate the legislation of the Republic of Estonia
5.4. If the Customer refuses to accept the goods at the time of delivery without valid reason, he/she must pay the cost of delivery.
6. Seller’s rights
6.1. The Seller may suspend or terminate the activity of online shopping without a prior notification to the Customer in exceptional circumstances.
6.2. The Seller has the right to cancel the order without prior notice to the Customer, if the Customer chooses the non-cash payment and does not pay for he goods within 5 (five) working days.
6.3. Vanpre.com has the right to withdraw the concluded purchase contract, if the shop is out stocks of goods indicated in the contract.
7. Seller’s obligations
7.1. The Seller undertakes to ensure the possibility to use provided services of the online shop vanpre.com to the Customer according to conditions set out in these Rules and in the online shop.
7.2. The Seller undertakes to deliver the ordered goods to the address indicated by the Customer according to conditions set out in these Rules.
7.3. If the Seller cannot deliver the ordered goods to the Customer in exceptional circumstances, the Seller obligates to return the paid amount of money to the Customer within 3 (three) working days, if the payment was made in advance.
7.4. The Seller undertakes to respect the Customer’s right to privacy of the personal information listed in the registration form of the online shop, except
the cases set out in the laws of the Republic of Estonia.
8. Prices of the goods and payment procedures
8.1. The prices of goods in the online shop vanpre.com and in the formed order are given in Euros with online conversion to other currencies. Vanpre.com reserves the right to change the prices of the goods.
8.2. A bank transfer payment – is a prepayment when the Customer transfers the money to indicated on vanpre.com Vanpre ltd bank account by paying in the nearest bank branch by using the online banking system or by printed bank transfer confirmation that used to be sent to indicated on vanpre.com email address.
9. Delivery of the goods
9.1. The Seller undertakes to deliver the goods to the Customer in accordance with the period of time indicated in the descriptions of the delivery terms. The Customer agrees that the delivery may be delayed due to reasons of force majeure in exceptional cases.
9.2. The Customer undertakes to indicate the exact address of delivery.
9.3. The Customer undertakes to accept the goods himself/herself. When the Customer cannot accept the goods himself/herself, he/she has no right to present claims to the Seller for delivery to the wrong individual if the goods are delivered to the given address and on the basis of the other data presented by the Customer.
9.4. The cost of delivery, Time of delivery and more detailed information related to the delivery of the goods is set out in the section “Delivery” in the vanpre.com online shop.
9.5. If the Customer withdraws the sales contract pursuant to these Rules, he/she undertakes to pay all direct expense of returning the goods to the Seller. This amount of expense is deducted from the money that Customer has already paid for the goods.
9.6. If it is not possible to deliver the ordered goods in one shipment, vanpre.com has the right to deliver the goods in several shipments.
9.7. The Seller is not responsible for the breach of period for delivery in all cases, if the goods are not delivered or not delivered in the agreed time due to the fault of the Customer.
10. The quality and the fitness for purpose of the goods
10.1. The Seller shall bear the cost of returning the goods, if the goods are defective.
10.2. All goods sold in vanpre.com are new (except the cases, when it is indicated in the description of the item that it is defective or has lost its commercial appearance, etc.) and stored in a good quality storage facilities. The item is not considered defective if it is possible to see small packaging or transporting damages on it.
10.3. If the Customer receives defective goods, he/she must immediately inform the Seller by e-mail indicated on vanpre.com website.
11. Returns and exchanges of the goods
11.1. Returns and exchanges of the goods are accepted in 14 days.
11.2. The Customer must immediately inform the Seller about returning the goods by e-mail indicated on vanpre.com website; the Customer shall write the number of invoice of acquisition of goods with the mention “Return of goods” in the Subject line. The Customer shall indicate the name of an item and a brief description of a reason for returning it. Goods that are free of defects must be returned at the same condition as received – in the original packaging, undamaged, unused and with commercial appearance and with all tags, labels etc..
11.3. The Seller must pay the cost of shipment if the returned item is defective (e. g. zip is broken, etc.).
The cost of shipment is paid by the Customer if the returned goods are free from defects. The Seller will inform the Customer by a separate e-mail and will transfer the money to the given bank account of the Customer or exchange the item in accordance to the European Union E-Commerce Law.
If the transportation tax was levied on the shipment, the cost of delivery will not be refunded.
11.4. The returned goods must be in the original packaging, undamaged, with commercial appearance (labels are undamaged, protective films are not removed, etc. (this does not apply if the returned item is defective), the same set as it was received.
11.5. The Seller has the right not to accept returned goods, if the Customer does not follow the procedures of returning goods set out in this article.
11.6. Kindly note that we are not able to accept exchanges and returns of custom made items that where produced by special request.
12.1. The Customer is fully responsible for the veracity of information submitted in the registration form. If the Customer does not submit the correct information in the registration form, the Seller is not responsible for the ensuing consequences.
12.2. The Customer is responsible for the actions performed while using vanpre.com online shop.
12.3. The Seller is exempt from any liability, if the losses emerge from the fact that the Customer was not familiarized with these Rules regardless of Seller’s recommendations and Customer’s commitments although such possibility was given.
13. Exchange of information
13.1. All messages are sent to the e-mail, provided in the Customer’s registration form.
13.2. The Customer can find the contacts of the Seller for sending all the messages and questions in the section “Contacts” in the online shop or on vanpre.com general page.
14. Final provisions
14.1. The Law of the Republic of Estonia is applied to the relations based on these Rules.
14.2. The disagreements arising from the implementation of these Rules shall be resolved by negotiation. If the negotiation fails, the disagreements shall be settled according to the Law of the Republic of Estonia.